In today's rapidly shifting business landscape, the ability to lead effectively through periods of profound change demands more than just strategic acumen; it requires a deep well of emotional intelligence and a highly adaptive leadership style. Organizations are in a constant state of flux, driven by technological advancements, market disruptions, and evolving workforce dynamics. Leaders who can harness their own emotions, empathize with their teams, and pivot with agility are uniquely positioned to not only navigate these transitions successfully but also to foster a resilient culture where change is embraced as an opportunity for growth and innovation.

This intensive five-day program moves beyond traditional management paradigms to offer a hands-on blueprint for cultivating a human-centric approach to change leadership. Participants will learn how to build trust, foster psychological safety, and communicate with clarity and empathy, empowering their teams to embrace new ways of working and co-create the future. By the end of this masterclass, you will possess the strategic insights and practical tools to lead transformations that achieve ambitious business objectives, cultivate a highly engaged and adaptable workforce, and emerge stronger from any period of disruption.

Duration: 5 days

Target Audience:

• Senior Managers and Executives
• Change Management Professionals
• Organizational Development Specialists
• Human Resources Business Partners
• Team Leaders and Supervisors
• Project and Program Managers
• High-Potential Leaders
• Consultants specializing in organizational change
• Leaders of Business Transformation Initiatives
• Anyone responsible for guiding teams through significant organizational shifts

Objectives:

• Understand the critical role of emotional intelligence in leading change.
• Develop a strategic framework for adaptive leadership during transformation.
• Master self-awareness and self-regulation skills for navigating uncertainty.
• Cultivate empathy and social skills to build trust and psychological safety.
• Enhance communication techniques for inspiring and motivating teams through change.
• Learn to identify and address emotional responses and resistance to change.
• Build resilient individuals and teams capable of thriving amidst disruption.
• Measure the impact of emotionally intelligent and adaptive leadership on change outcomes.
• Create a personalized action plan for leading change with purpose and agility.

Course Modules:

Module 1: The Emotional Landscape of Change

• Understanding the psychological impact of change on individuals and teams
• The emotional arc of transition: denial, resistance, exploration, commitment
• The role of fear, uncertainty, and anxiety in change processes
• The importance of acknowledging and validating emotions in the workplace
• Case studies of emotional responses to organizational change

Module 2: Foundations of Emotional Intelligence for Leaders

• Defining emotional intelligence (EQ) and its core components
• Developing self-awareness: understanding your own emotions and their triggers
• Mastering self-regulation: managing impulses and adapting to stress
• The link between emotional intelligence and leadership effectiveness
• Tools for enhancing personal emotional intelligence

Module 3: Empathy and Social Skills in Change Leadership

• The power of empathy in understanding stakeholder perspectives
• Active listening techniques for uncovering concerns and building rapport
• Building strong, authentic relationships during periods of disruption
• Influencing and persuading through connection, not just authority
• Fostering psychological safety to encourage open dialogue and feedback

Module 4: Adaptive Leadership Principles for Transformation

• Defining adaptive leadership and its relevance in turbulent times
• Differentiating between technical challenges and adaptive challenges
• The role of a leader in holding steady and creating space for adaptation
• Empowering teams to find their own solutions and take ownership
• Cultivating a mindset of continuous learning and experimentation

Module 5: Communicating Change with Emotional Intelligence

• Crafting clear, consistent, and empathetic messages for change
• Tailoring communication to address diverse emotional responses
• Establishing robust feedback channels to listen to and address concerns
• Managing rumors, misinformation, and skepticism with transparency
• The importance of authentic communication in building trust and reducing anxiety

Module 6: Building Resilience and Fostering Adaptability

• Strategies for enhancing individual and team resilience during prolonged change
• Supporting employee well-being and preventing burnout
• Creating a learning environment that embraces experimentation and iteration
• The role of recognition and celebration in sustaining momentum and morale
• Developing a mindset of continuous adaptation and growth

Module 7: Measuring Impact and Sustaining Adaptive Change

• Defining key performance indicators (KPIs) for emotional intelligence in leadership
• Measuring change adoption and resistance mitigation through an EQ lens
• Collecting and analyzing data on employee sentiment and behavioral shifts
• Interpreting results and adjusting strategies based on emotional and adaptive insights
• Creating a system for tracking and reporting on sustained change progress

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.