Introduction

In an era of rising operational costs, the efficient management of utilities is a critical function for modern property managers and asset owners. Inefficient consumption and a lack of transparent cost recovery systems can significantly erode a property's profitability and tenant satisfaction. This comprehensive training course provides a practical and strategic framework for professionals to gain control over utility expenses, implement effective conservation measures, and establish fair and accurate cost recovery systems that enhance both the bottom line and tenant relationships.

This program is designed for professionals who want to transform their approach to utility management from a reactive task to a proactive, value-adding strategy. You will learn how to decipher complex utility bills, leverage submetering technology, and develop robust conservation plans that drive significant cost savings. By the end of this intensive course, you will be equipped to enhance a property's Net Operating Income (NOI), improve its sustainability profile, and navigate the legal and financial complexities of utility management with confidence.

Duration

5 days

Target Audience

• Property managers
• Asset managers
• Facility managers
• Building owners
• Real estate accountants
• Sustainability officers

Objectives

• To understand utility billing, rates, and complex tariff structures.
• To develop a strategy to monitor and reduce utility consumption.
• To implement a fair and compliant utility cost recovery system.
• To leverage technology for streamlined utility management.
• To analyze utility data to identify efficiency opportunities.
• To drive asset value through optimized utility management.

Course Modules

Module 1: Foundations of Utility Management

• The importance of utility management in property operations.
• The relationship between utility costs and Net Operating Income (NOI).
• Understanding the different types of utilities: electricity, water, gas.
• Key terminology: tariffs, rates, demand charges, and consumption.
• The business case for proactive utility management.

Module 2: Utility Billing and Auditing

• Deciphering complex utility bills and statements.
• The process of a utility bill audit to identify errors.
• Benchmarking utility consumption against similar properties.
• The role of historical data in identifying trends.
• Understanding regulatory frameworks for utility billing.

Module 3: Cost Recovery Systems

• Differentiating between master metering, submetering, and allocation.
• The benefits and drawbacks of each cost recovery system.
• Implementing a submetering program for properties.
• Legal and ethical considerations for utility cost recovery.
• Developing a clear and transparent tenant billing policy.

Module 4: Energy Efficiency Measures

• Conducting a basic energy audit to identify efficiency opportunities.
• Low-cost and no-cost energy-saving strategies.
• The role of lighting and HVAC system upgrades.
• Implementing smart building systems and automation.
• The return on investment (ROI) of energy efficiency projects.

Module 5: Water and Waste Management

• Strategies for water conservation and efficiency.
• Implementing low-flow fixtures and smart irrigation systems.
• The financial and environmental benefits of waste reduction.
• Developing a comprehensive recycling and composting program.
• Analyzing water and waste data to identify savings.

Module 6: Utility Management Technology

• The role of Energy Management Systems (EMS) and Building Management Systems (BMS).
• Utilizing submetering technology for accurate billing.
• The importance of a centralized utility data platform.
• Leveraging data analytics to optimize consumption.
• The future of PropTech in utility management.

Module 7: Tenant Engagement and Communication

• The importance of communicating utility management initiatives to tenants.
• Implementing green lease clauses and incentives for efficiency.
• Educating tenants on energy and water conservation best practices.
• Creating a fair and transparent billing dispute resolution process.
• Building a partnership with tenants to achieve sustainability goals.

Module 8: Supplier Management and Procurement

• Sourcing and negotiating with utility providers.
• Understanding different utility rate plans and options.
• The process of switching utility suppliers (where applicable).
• The role of third-party energy brokers and consultants.
• Managing contracts and service agreements effectively.

Module 9: Strategic Utility Management Plan

• Conducting a baseline assessment of a property's utility performance.
• Setting clear, measurable, and achievable utility reduction goals.
• Developing a phased implementation plan for efficiency projects.
• Creating a budget and allocating resources for utility management.
• Reporting on progress and adapting the strategy over time.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.