Introduction

In the highly competitive and continuously evolving aviation industry, Airport Performance Metrics and Benchmarking are indispensable tools for driving operational excellence, enhancing passenger satisfaction, and ensuring sustainable growth. Airports operate as complex ecosystems, encompassing diverse activities from air traffic management and ground handling to retail operations and security. The ability to accurately measure performance across these varied functions, identify areas of strength and weakness, and compare against industry best practices is crucial for making informed strategic decisions, optimizing resource allocation, and achieving world-class standards. Without a rigorous approach to performance measurement and external comparison, airports risk stagnation, inefficiency, and a diminished ability to meet the escalating demands of modern air travel. This essential training course focuses on equipping aviation professionals with the expertise to master Airport Performance Metrics and Benchmarking.

This intensive training course is meticulously designed to empower airport executives, operations managers, planning and development specialists, finance professionals, and customer experience leads with the theoretical understanding and practical tools necessary to implement robust performance measurement frameworks and conduct effective benchmarking studies. Participants will gain a deep understanding of key performance indicators (KPIs) across various airport domains, learn methodologies for data collection and analysis, and explore strategies for translating insights into actionable improvement plans. The course will delve into topics such as operational efficiency metrics, passenger satisfaction indices, financial performance indicators, safety and security KPIs, environmental performance measurement, and best practices for selecting benchmarking partners and implementing changes. By mastering the principles and methodologies of Airport Performance Metrics and Benchmarking, participants will be prepared to drive continuous improvement, enhance competitiveness, and foster a culture of data-driven decision-making within their airport organizations.

Duration: 5 Days

Target Audience

• Airport Executives and Senior Management
• Airport Operations Managers and Analysts
• Airport Planning and Business Development Managers
• Financial Controllers and Analysts in Airports
• Customer Experience and Service Quality Managers
• Safety and Security Managers
• Environmental Managers
• Air Traffic Management (ATM) Professionals involved in performance
• Consultants specializing in Airport Management
• Data Analysts and Statisticians in Aviation

Objectives

• Understand the fundamental concepts of performance measurement and benchmarking in the airport context.
• Learn to identify, define, and implement relevant Key Performance Indicators (KPIs) across airport operations.
• Acquire skills in collecting, analyzing, and interpreting airport performance data.
• Comprehend the methodologies and best practices for conducting effective benchmarking studies.
• Explore strategies for translating performance insights into actionable improvement plans.
• Understand how to balance operational, financial, customer, and environmental performance.
• Gain insights into communicating performance results to various stakeholders.
• Develop a framework for continuous performance monitoring and organizational learning.

Course Content

Module 1: Introduction to Airport Performance Measurement

• The importance of performance measurement for airport success and competitiveness.
• Defining Key Performance Indicators (KPIs) and their role in strategic alignment.
• Overview of different performance domains in airports: operational, financial, customer, safety, environmental.
• Challenges in airport performance measurement: data availability, comparability, complexity.
• The concept of a performance management framework for airports.

Module 2: Operational Efficiency Metrics

• Aircraft movement KPIs: on-time performance (OTP), taxi times (in/out), turnaround time.
• Runway and airside capacity utilization.
• Passenger throughput metrics: check-in wait times, security screening wait times, immigration wait times.
• Baggage handling efficiency: bag tag read rates, mishandled bag rates.
• Resource utilization (staff, equipment, gates, stands).

Module 3: Passenger Satisfaction and Service Quality Metrics

• Methodologies for measuring passenger satisfaction: surveys (e.g., ACI ASQ), feedback channels.
• Key drivers of passenger satisfaction: cleanliness, amenities, staff courtesy, wayfinding.
• Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
• Personalization of passenger experience metrics.
• Benchmarking passenger satisfaction against global standards.

Module 4: Financial Performance Indicators

• Aeronautical vs. Non-Aeronautical revenue streams.
• Key financial ratios: EBITDA, profit margins, return on invested capital (ROIC).
• Cost management and efficiency metrics: cost per passenger, cost per aircraft movement.
• Revenue diversification and commercial performance indicators (e.g., retail spend per passenger).
• Capital expenditure (CAPEX) vs. operational expenditure (OPEX) analysis.

Module 5: Safety and Security Performance Metrics

• Safety KPIs: incident rates (runway incursions, ground incidents), accident rates, safety audit findings.
• Security KPIs: detection rates, response times to incidents, compliance rates.
• Human factors in safety and security performance.
• Reporting and investigation of safety and security occurrences.
• Integrating safety performance into the overall SMS framework.

Module 6: Environmental and Sustainability Performance Metrics

• Carbon footprint and greenhouse gas (GHG) emissions (Scope 1, 2, 3).
• Energy consumption efficiency (per passenger, per movement, per square meter).
• Waste management and recycling rates.
• Noise management metrics and community impact.
• Water usage and conservation initiatives.
• ESG (Environmental, Social, Governance) reporting for airports.

Module 7: Benchmarking Methodologies and Best Practices

• Types of benchmarking: internal, competitive, functional, generic.
• The benchmarking process: planning, data collection, analysis, implementation, monitoring.
• Selecting appropriate benchmarking partners and data sources.
• Addressing comparability issues: airport size, traffic mix, business model, regulatory environment.
• Identifying best practices and performance gaps.

Module 8: Data Analysis, Reporting, and Continuous Improvement

• Tools and techniques for data collection and analysis (e.g., statistical analysis, data visualization).
• Developing effective performance dashboards and reports for different stakeholders.
• Communicating performance results and insights to drive action.
• Translating benchmarking findings into actionable improvement plans.
• Implementing a culture of continuous improvement and performance-driven decision-making.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training