In the fast-paced world of Agile, data-driven decisions are the key to unlocking true success. This "Unlocking Value: Agile Metrics for Success Training Course" is a comprehensive program designed to equip you with the knowledge and skills to move beyond simple velocity charts and leverage meaningful metrics to improve team performance, stakeholder communication, and business outcomes. You will learn to identify the right metrics for your context, understand what they truly represent, and use them to tell a compelling story about your team's progress and value delivery.

Over this intensive 10-day course, you will gain hands-on experience in collecting, visualizing, and interpreting a wide range of Agile metrics. From flow efficiency and cycle time to customer satisfaction and business value, you will discover how to use data to foster a culture of continuous improvement and transparency. By the end of this program, you will be able to not only track your team's performance but also use metrics as a powerful tool for strategic decision-making and continuous value creation.

Duration: 10 days

Target Audience:

• Scrum Masters
• Agile Coaches
• Team Leads
• Product Owners
• Business Analysts
• Project Managers
• Software Developers
• Quality Assurance Professionals
• Organizational Leaders
• Anyone interested in measuring and improving team performance

Objectives:

• Understand the purpose and principles of Agile metrics
• Differentiate between good and bad metrics
• Learn to collect and interpret key metrics for flow
• Use data to improve team predictability and forecasting
• Understand how to measure business value in an Agile context
• Master techniques for visualizing data for stakeholders
• Learn to use metrics to identify and address bottlenecks
• Create a data-driven culture of continuous improvement
• Understand the importance of qualitative feedback alongside metrics
• Use metrics to justify and demonstrate the value of Agile

Course Modules:

Module 1: The Foundations of Agile Metrics

• Why metrics matter in an Agile environment
• The difference between vanity metrics and actionable metrics
• The importance of context and purpose
• Establishing a baseline for measurement
• The role of metrics in fostering transparency

Module 2: Flow Metrics

• Introduction to flow and its importance
• Measuring Cycle Time and Lead Time
• Understanding Work in Progress (WIP)
• The role of Cumulative Flow Diagrams (CFDs)
• Using metrics to optimize your team's workflow

Module 3: Velocity and Predictability

• The purpose and limitations of Velocity
• Forecasting with Velocity and other metrics
• Understanding team predictability
• Using historical data to inform future planning
• The importance of stable teams for accurate metrics

Module 4: Business Value Metrics

• Moving beyond output to measure outcomes
• Defining and measuring business value
• Techniques for quantifying value
• The role of the Product Owner in defining value metrics
• Communicating value to stakeholders

Module 5: Quality Metrics

• The importance of quality in Agile
• Measuring quality through defect density and escaped defects
• Techniques for tracking technical debt
• The role of automated testing in improving quality
• Using metrics to drive quality improvements

Module 6: Visualization and Reporting

• The power of visual data
• Creating effective dashboards and charts
• Using burndown and burnup charts
• Presenting complex data in a simple way
• Tailoring reports for different audiences

Module 7: The Agile Metrics Toolkit

• An overview of popular metrics and their uses
• Understanding metrics for team health and morale
• Using data to manage dependencies
• The role of metrics in managing risk
• Selecting the right tools for your metrics

Module 8: Identifying and Addressing Bottlenecks

• Using flow metrics to find bottlenecks
• The theory of constraints in an Agile context
• Facilitating a team discussion on bottlenecks
• Creating an action plan to resolve issues
• The importance of continuous monitoring

Module 9: The Human Element of Metrics

• Avoiding the use of metrics to punish teams
• Fostering a culture of trust and transparency
• The importance of team input in metric selection
• Using metrics as a tool for coaching
• The role of storytelling with data

Module 10: Case Studies in Metrics

• Analyzing real-world examples of successful metric implementation
• Discussing lessons learned from failures
• Role-playing exercises with a focus on metrics-based conversations
• Peer-to-peer feedback on metric dashboards
• Applying learned concepts to real-world scenarios

Module 11: Customer and Stakeholder Metrics

• The importance of customer-centric metrics
• Measuring customer satisfaction and Net Promoter Score (NPS)
• Techniques for gathering customer feedback
• The role of stakeholder engagement in metrics
• Using metrics to build credibility with the business

Module 12: Scaling Agile Metrics

• The challenges of measuring at scale
• An overview of metrics in SAFe, LeSS, and Nexus
• Aligning team metrics with program and portfolio goals
• Using metrics to manage dependencies across teams
• The importance of a unified data strategy

Module 13: Data-Driven Continuous Improvement

• Using metrics in Sprint Retrospectives
• Creating a feedback loop with data
• The role of experimentation and A/B testing
• The importance of inspecting and adapting your metrics
• Building a culture of learning

Module 14: Integrating Metrics with Agile Tools

• The role of tools like Jira, Azure DevOps, and others
• Setting up dashboards and reports
• Automating data collection
• Best practices for tool usage
• Troubleshooting common data issues

Module 15: The Future of Agile Metrics

• Emerging trends in Agile measurement
• The role of AI and machine learning
• Measuring the impact of cultural changes
• The importance of emotional intelligence in data analysis
• The evolving role of the Agile professional

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 10 working days before commencement of the training.