The HR Automation: Chatbots, RPA & Workflow Optimization Training Course is designed to help forward-thinking HR professionals harness the power of emerging technologies to transform their operations. As digital transformation accelerates, HR teams must adopt automation tools such as chatbots, robotic process automation (RPA), and intelligent workflows to improve employee experiences, boost efficiency, and reduce manual workloads. This course offers in-depth insights into how automation can streamline recruitment, onboarding, employee self-service, compliance reporting, and more, allowing HR leaders to focus on strategic, value-driven initiatives.

Participants will gain practical knowledge and hands-on exposure to the latest automation platforms, scripting techniques, and process improvement methodologies. The course bridges technical understanding and HR strategy, empowering participants to assess automation opportunities, design scalable solutions, and implement them with minimal disruption. With real-world use cases and a focus on ROI, this course ensures that HR professionals are prepared to lead automation initiatives confidently and responsibly.

Duration: 5 Days

Target Audience
• HR Operations Managers
• HR Technology and Systems Specialists
• Digital Transformation Leads in HR
• HR Process Improvement Analysts
• Talent Acquisition and Onboarding Teams
• HR Shared Services and Service Delivery Managers
• People Analytics and HR Reporting Professionals
• Employee Experience Designers

Course Objectives
• Understand the fundamentals of HR automation and its business value
• Identify HR processes ideal for chatbot and RPA implementation
• Design and deploy AI-powered HR chatbots for common tasks
• Utilize RPA tools to automate repetitive HR transactions
• Optimize HR workflows for speed, accuracy, and compliance
• Improve employee experience through seamless automation
• Evaluate automation platforms, vendors, and architecture
• Implement automation projects with minimal resistance
• Measure the ROI and efficiency gains of HR automation
• Ensure ethical use of automation and protect employee data
• Build a roadmap for future-proof HR digital operations

Module 1: Introduction to HR Automation
• Overview of automation in the modern HR landscape
• Key drivers of HR automation and digital transformation
• Benefits and challenges of implementing HR automation
• Types of HR automation: task vs. process vs. intelligent
• The role of HR in leading enterprise automation

Module 2: HR Chatbots and Conversational Interfaces
• Understanding how HR chatbots work
• Designing chatbot dialogues for employee engagement
• Use cases for recruitment, onboarding, FAQs, and self-service
• Tools for building and deploying HR chatbots
• Integrating chatbots with existing HRIS and platforms

Module 3: Robotic Process Automation (RPA) in HR
• Introduction to RPA tools and technology stack
• Identifying HR tasks suitable for RPA
• Automating payroll, benefits, leave, and compliance processes
• Developing bots using leading RPA platforms (UiPath, Automation Anywhere)
• Monitoring, maintaining, and updating HR bots

Module 4: Workflow Optimization Techniques
• Mapping HR processes for automation readiness
• Streamlining approval workflows and service requests
• Building intelligent workflows using BPM tools
• Integrating automation into hybrid work environments
• Workflow optimization KPIs and metrics

Module 5: Automation in Talent Acquisition
• Using chatbots to screen and engage candidates
• Automating interview scheduling and applicant tracking
• Enhancing candidate experience through personalization
• Leveraging RPA for background checks and onboarding
• Data-driven recruitment through automation

Module 6: Employee Self-Service and HR Portals
• Designing intuitive HR self-service experiences
• Automating employee requests (letters, payslips, time-off)
• Leveraging single sign-on and mobile accessibility
• Enhancing productivity through knowledge automation
• Monitoring usage and improving support channels

Module 7: Ensuring Compliance and Data Integrity
• Automating compliance reporting and audit trails
• Enforcing policy workflows through automation
• Protecting sensitive HR data in automated systems
• Ensuring transparency and governance in automation
• Managing exceptions and escalations

Module 8: Vendor Landscape and Tool Selection
• Comparing leading HR automation platforms
• Evaluating licensing, scalability, and integration features
• Engaging IT and stakeholders in tool selection
• Building business cases and RFPs for automation
• Planning for support, upgrades, and innovation

Module 9: Implementation, Change Management & ROI
• Building an automation implementation roadmap
• Change management strategies for HR automation
• Training HR teams to work alongside automation
• Measuring success: productivity, cost savings, engagement
• Scaling automation and continuous improvement strategy

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.