In the complex world of project management, technical skills are only one piece of the puzzle. The most successful project managers possess a profound understanding of the human element, a mastery of their own emotions, and the ability to connect with and motivate their teams. This "Mastering the Human Element: Emotional Intelligence for Project Managers Training Course" is specifically designed to equip you with the soft skills needed to navigate project challenges with grace and lead your team to success. We will explore the core components of emotional intelligence and teach you how to apply these principles to every phase of the project lifecycle.

Over the course of 10 days, this immersive training will provide you with practical tools and techniques to enhance your self-awareness, improve your social skills, and build a more resilient and cohesive team. You will learn to anticipate and de-escalate conflicts, communicate more effectively with stakeholders, and foster an environment of trust and psychological safety. By integrating emotional intelligence into your project management practice, you will not only improve project outcomes but also build a more fulfilling and impactful career. This course is an investment in your personal and professional growth, ensuring you are prepared to lead with empathy and authority.

Duration: 10 days

Target Audience:

• Project Managers
• Program Managers
• Team Leads
• Scrum Masters
• Agile Coaches
• Business Analysts
• Individuals in a project leadership role
• Anyone looking to improve their interpersonal skills
• Professionals seeking to advance their careers
• Stakeholders involved in project governance

Objectives:

• Understand the core components of emotional intelligence
• Master self-awareness and self-regulation
• Develop empathy for team members and stakeholders
• Improve social skills and communication
• Apply emotional intelligence to conflict resolution
• Learn how to motivate a team effectively
• Understand the impact of emotions on project outcomes
• Build a more resilient and cohesive team
• Master the art of giving and receiving feedback
• Create a personal development plan for emotional intelligence

Course Modules:

Module 1: Introduction to Emotional Intelligence

• The definition of emotional intelligence
• The four key domains
• Why emotional intelligence is crucial for project managers
• The difference between EQ and IQ
• The benefits of a high EQ

Module 2: Self-Awareness

• Understanding your own emotions
• Identifying your strengths and weaknesses
• How to use a personal journal for self-reflection
• The importance of a clear personal vision
• The benefits of mindfulness

Module 3: Self-Regulation

• The importance of managing your emotions
• Techniques for managing stress
• How to respond instead of reacting
• The role of self-control
• The benefits of a calm and collected demeanor

Module 4: Motivation and Self-Discipline

• The importance of intrinsic motivation
• How to maintain a positive attitude
• The role of a clear goal
• The benefits of a resilient mindset
• The importance of celebrating small wins

Module 5: Empathy

• The definition of empathy and sympathy
• The importance of understanding others' perspectives
• How to listen actively and attentively
• The role of empathy in conflict resolution
• The benefits of building strong relationships

Module 6: Social Skills

• The importance of a good first impression
• How to build rapport with stakeholders
• The role of a clear communication plan
• The benefits of a collaborative approach
• The importance of networking

Module 7: Conflict Resolution with EQ

• The common causes of conflict
• The different styles of conflict resolution
• How to facilitate a difficult conversation
• The importance of a neutral mediator
• The benefits of a fair and equitable outcome

Module 8: Building a Cohesive Team

• The stages of team development
• The characteristics of a high-performing team
• The importance of psychological safety
• The role of team-building activities
• The benefits of a diverse and inclusive team

Module 9: Leadership with Emotional Intelligence

• The importance of leading with empathy
• How to inspire and motivate a team
• The role of a leader as a coach and mentor
• The benefits of a trusting environment
• The importance of leading by example

Module 10: Feedback and Difficult Conversations

• The importance of giving constructive feedback
• How to receive feedback with grace
• The role of a clear feedback loop
• The benefits of a respectful approach
• The importance of a formal process

Module 11: Managing Stakeholder Emotions

• The different types of stakeholders
• The importance of understanding their needs
• How to manage a difficult stakeholder
• The role of a clear communication plan
• The benefits of a proactive approach

Module 12: Emotional Intelligence in Agile and Scrum

• The role of EQ in Agile teams
• The importance of a Scrum Master with high EQ
• How to manage team sprints with empathy
• The benefits of a flexible and adaptable mindset
• The importance of continuous improvement

Module 13: Project Crisis and Stress Management

• The common causes of project crisis
• The impact of stress on project outcomes
• How to manage a team in a crisis
• The role of a clear communication plan
• The benefits of a calm and collected demeanor

Module 14: Personal Development Plan for EQ

• The importance of continuous learning
• How to seek out feedback
• The role of a mentor or coach
• The benefits of a personal development plan
• The importance of self-reflection

Module 15: Case Studies and Practical Application

• Analyzing real-world project scenarios
• Role-playing difficult conversations
• Developing an emotionally intelligent project plan
• Presenting your plan to a mock group of stakeholders
• The importance of a realistic scenario

Module 16: The Future of Project Management

• The impact of automation and AI on leadership
• The importance of adaptability
• The role of a project manager in fostering innovation
• The benefits of a futuristic mindset
• The importance of preparing for what's next

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 10 working days before commencement of the training.